The wife of a Vietnam vet diagnosed with a brain tumor in 2011 says the VA Hospital has finally arranged for her husband to schedule an appointment – two years after he was killed by the tumor.
Via Business Insider:
The Veterans Affairs Department is apologizing to a Massachusetts woman for offering an appointment to her husband almost two years after he died.
Suzanne Chase, of Acton, tells WBZ-TV (http://cbsloc.al/1jFHuVp ) her Vietnam veteran husband, Doug, was diagnosed with a brain tumor in 2011.
In 2012, she tried to move his medical care to the VA hospital in Bedford. They waited four months and never heard anything. He died in August 2012.
Suzanne Chase says two weeks ago she got a letter addressed to her husband, saying he could call to make an appointment.
The letter received by Chase read in part: “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”
Chase finds it even more confusing that the VA sent a letter out seemingly oblivious to her husband’s death, even though she had already applied for funeral benefits for the Vietnam vet.
That application was denied.
The VA has since issued a letter of apology to Chase, saying “We apologize for our error and any difficulties this has caused you.”
The letter continued, “We will examine our process, do what we can to fix it, and institute measures to prevent this from happening again.
Hopefully they can get that done a little bit quicker.
Watch the report from WBZ-TV below: